FAQ for Renters
Q: What is required to make a reservation?
A: Always book direct with us on line at www.premiervacationrentalsgroup.com to avoid booking fees. We do require a 35% booking deposit at the time of booking. The remaining balance is automatically processed 30 days before arrival. You can also give us a call and will be happy to assist with your reservation and answer any questions you may have.
Q: How much money is due and when?
A: If you are coming in 30 days or less your payment is due in full upon making your reservation. If you’re making your reservation 31 days or more prior to your arrival, 35% of the total is due at the time of booking. The balance, the remaining 65% of the reservation, is due 30 days prior to your arrival. You will be notified 32 days before arrival by email regarding your final payment giving time to communicate with us as to how you would like to pay your balance if needed. Otherwise, no action is required on your part, our system will automatically charge the card on file.
Q: What are the cleaning fees?
Cleaning fees vary depending on the size of home you rent. The cleaning fees are entrance and exit fees and are not refundable.
Q: What are the taxes?
The taxes vary depending the home you are renting. Guest pay sales tax and lodgers tax associated with their reservation.
Q: What is the Damage Waiver Fee?
The damage waiver fee is 3% of your total reservation amount. It covers you up to $2,000 worth of accidental damage should something occur while you’re staying in the home. The damage waiver fees is offered in lieu of a security deposit and is non-refundable.
Q: What is check in and check out time?
A: Check in time is any time after 4:00 PM. Check out is no later than 10:00 AM. Generally, there are no late check out or early check-ins allowed, however there are some exceptions depending the availability of the home. Please call us to inquire.
Q: How do I get my keys?
A: We offer our guests a seamless self-check in process that allows guests to go straight to the home they rented to check in. Guests receive their self-check in instructions 7 days prior to their arrival date via our Glad to Have You Guest portal.
Q: What credit cards and other forms of payment do you accept?
A: We except accept Visa, MasterCard, Discover, and American Express as well as e-checks.
Q: When do I get my confirmation and invoice?
Guests receive their confirmation right after booking a reservation. Watch for a few emails from us coming to you explaining everything you need to know as your arrival date nears.
Q: Is there WiFi?
A: All of our homes are equipped with free wireless Internet. Some homes have unsecured networks. With this, sign on to the server that is unlocked with the strongest signal. The homes with a secure password will have the network and password posted in the home. If you should require technical assistance with your computer, please give us a call at 505-984-2270
Q: Do we have Cable TV, DVD, CD, Play station etc.
A: All homes have either basic cable or streaming capabilities. Most homes do not have the other amenities unless otherwise noted in the listing.
Q: In case of an emergency or if we just need something as simple as restaurant recommendations what number do we call?
A: Please call 505-984-2270 or 505-795-3131 for all of your needs. If you are lost or if you have a maintenance emergency please call us right away.
Q: Is the home fully furnished?
A: All of our rental properties are fully furnished complete with all the comforts of home including fully equipped kitchens with dishes, pots, pans, serving ware, utensils, silverware, glassware, coffee pot, toaster, etc.
Q: Is there coffee pot in the house and a coffee grinder?
All of our homes are equipped with a basic drip coffee maker machine or better. We do not provide coffee or coffee grinders.
Q: Are bed linens and towels included in the vacation rental?
A: All of our vacation rentals have sheets, blankets, and pillows for every bed including sofa beds. Other included linens are bath, hand, and face towels, bath mats, and kitchen linens. Our bathrooms are fully stocked; each bathroom has towels, hair dryers as well as bathroom products (shampoo, conditioner, soap, and lotion).
Q: Is daily housekeeping included?
A: Daily housekeeping is not included in the rental rate, but it can be easily arranged for at an additional expense. Our properties are professional cleaned upon each guest departure, this is the included cleaning fee in the reservation. Prices vary for each property. For a tenancy 30 days or longer, we require at least one interim cleaning during your stay at the guest’s expense.
Q: Are pets allowed?
A: Some properties are pet friendly properties permit a dog. If a property is pet friendly it is noted in the listing. If you would like to bring your pet with you on vacation, assuming the property you rented is pet friendly, the pet fee is $25 per day with a cap a $150 per stay. Limit to 2 dogs in a house. Cats are not permitted in any of our homes (except for Twilight & Bonita) for allergy reasons. We are happy to help you find a kennel at your destination if you desire.
Q: Do you supply firewood for guest use?
A: Yes, we provide firewood for homes that have a woodboring fireplace during the winter months. It is very important that you use your fireplace properly. If you do not know how a kiva or other fireplace, call us before doing so. There should be instructions in your house as well.
Q: Is smoking permitted?
A: All properties are NON SMOKING. Please respect this policy. Smoking 15 feet away for your home is permitted outside only. If found smoking inside the house, a $500 fee will be charged to the credit card on file.
Q: What is your cancellation policy?
A: Cancellations that are made more than thirty (30) days prior to arrival date will incur no penalty and all amounts paid will be refunded in full. Cancellations or changes that result in a shortened stay, that are made within thirty (30) days of the arrival date, forfeit the entire reservation amount. For reservations that are at least thirty (30) nights, the cancellation policy increases to sixty (60) day prior to the arrival date to receive a full refund with no penalty. We do offer travel insurance.
Q: What is the damage waiver fee?
Our damage waiver fee covers up to $2,000 in accidental damage in the unlikely event that any damage should occur. The fee equates to 3% of your total reservation amount and it is a non-refundable fee. We offer this option in lieu of a security deposit.
Q: We are really neat people; can we clean the place ourselves and skip the normal cleaning fee?
A: No. We must ensure that each guest has the best vacation rental experience. That means we are responsible for cleaning.
Q: Are rates negotiable?
A: Our prices are firm and fair. We will occasionally offer last minute and off-season discounts. We encourage you to sign up for our email list, follow us on Facebook, or return to www.premiervacationrentaslgroup.com where we will post current vacation rental specials.
Q: Is there a washer and dryer in the vacation rental?
A: Most of our homes have washers and dryers; however, some do not. Please refer to the individual property listings for this information or you may contact us directly to ask.
Q: You state a nightly minimum stay, will you make an exception?
A: That depends on the unit, the season, the owner, and the circumstances. Please feel free to contact us.
Q: You Charge for “Normal Departure Cleaning.” What do we have to do upon check out?
A: No action is needed regarding the house. Please make sure your personal belongings are accounted for.